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SERVICES INCLUDED IN OUR RATES
SERVICE INITIATES WITH RECEIVAL IN THE CITIES OF LETICIA, TABATINGA AND/OR SANTA ROSA AND ENDS WITH DELIVERY IN THE AFOREMENTIONED CITIES


1.0. Validity: As from the 2st. og April, 2.008 until the submittance of new rulings and/or conditions.
2.0. Supplies and services rendered (* = not necesarily included in all the quoted rates): 
2.1.
Receival of the guest(s)/visitor(s) at the airports or hotels of the aforementioned cities, acompanying them through the compulsory emigration process for Colombia/Peru and inmigration process for Brazilian authorities(*) (mandatory by law for all none-brasilian guest(s)/visitor(s). None fullfilling of this law may result in sanctions and fines, which run solely to the responsability/account of each affected guest/visitor) and all taxi-services from/to the cities from/to the river-port(s).
2.2.
All requiered transports on water and on land from/to the departing places and from/to the Reserva Natural Palmari (*), as well as all activities and entertainment undertakings according to the chapter "Activities".
2.3. Full lodging and catering, including alcoholic beverages and others, according to the chapter "Lodging and catering".
2.4
Supply of eco-soap, eco-shampoo, bed- and hamocknettings, towels plus the usual bedclothing and linnen, hammocks and all implements according to the chapter "Lodging and catering". All requiered gear and equipment needed to acomplish the activities and entertainment undertakings according to the chapter "Activities". Not included are specialized sport-fishing gear, scuba and/or snorkeling gear, waterskiing gear and binoculars, which must be provided by the guest/visitor.
2.5.
Attendance by the organization´s personell towards tidyness of the rooms and private bathrooms, catering & bar service at the areas of the restaurant, bar and terraces, as well as the supply of boat pilots, sport-fishing and guides, canoe and kayak rowers, as well as helping hands for any other requirement.
2.6.
Presence of natural pools, "spa", natural sand beaches (low water season only), marked and un-marked trails, open lakes, oxbow lakes, wetlands and marshes, children´s playground, various table games and other facilities and installations, according to the chapter "Activities".
 
3.0.
Money refunds will only be considered for withdrawl or changes made to a reservation in amounts of 50% for advisals before 10 days of initiation of the reservation, 25% during the mentioned 10 day period and no refunds will be made for "no-shows" and/or visitors deciding to leave the Reserva Natural Palmari prior to the end of the original reservation.
4.0.
Should the incoming airline cancel the flight, the Reserva Natural Palmari will move forward the relevant reservation, as far as possible and without affecting other future reservations. Should the reservation be definitely cancelled, the Reserva Natural Palmari will refund 50% of the total reservation amount les taxes.
5.0.
Visitors, which decide to shorten their stay at the Reserva Natural Palmari for any reason whatsoever will be transferred to Tabatinga/Leticia only if a transportation has been contracted priorly for that desired day and if it holds enough space for these additional visitors. Otherwise, the Reserva Natural Palmari will transport these visitors only to Atalaia do Norte from where they can contract their further transportation on their own account and risk.
6.0.
Any service/topic/request not included in the present web page is to be understood as not integrated/not included in the services rendered by the Reserva Natural Palmari.
 
*The Reserva Natural Palmari is not responsable and will not reimburse any expense related to any loss/ theft or similar of personal objects belonging to our guests and/or accidents occurring during the stay at the Reserva Natural Palmari and/or sickness diagnosed during or after the visit to the Reserva Natural Palmari.
© Copyright, 2001 Reserva Natural Palmari Ltd.