Which airlines fly to Leticia/COLOMBIA or Tabatinga/BRAZIL?
Two different airlines fly to Leticia/COLOMBIA = The AVIANCA airline (www.avianca.com), as well as the LATAM airline (www.latam.com)
.One airline flies to Tabatinga/BRAZIL = The AZUL airline (www.voeazul.com.br)
Travelling from Iquitos/PERÚ can only be done by fast boat or cargo vessel to Santa Rosa/PERÚ located on an island in front of Leticia
From which cities is it possible to fly to Leticia/COLOMBIA or Tabatinga/BRAZIL?
Leticia/COLOMBIA can only be approached from Bogotá D. C./COLOMBIA and Tabatinga/BRAZIL can only be aproached from Manaus/BRAZIL
Travelling from Iquitos/PERÚ can only be done by fast boat or cargo vessel to Santa Rosa/PERÚ located on an island in front of Leticia
What happens if I miss my flight to Leticia or Tabatinga?
If you do not catch your flight in Bogotá D.C. or Manaus in time, you should first re-arrange your new flight connection, then get in touch with our office in Bogotá D.C.. We will re-arrange the booking trying not to cause any additional cost for you.
Getting to the Reserva Natural Palmarí from Leticia/COLOMBIA, Tabatinga/BRAZIL or Santa Rosa/PERÚ?
We handle, organize and schedule all in-coming and out-going receiving and transportation logistics through our main administrator in Leticia, the contact data and information being depicted below. Reaching or returning to/from our visitors centre on your own is not easy and can result in extra costs, problems and "being left, stranded" at some point on the route.
Main offices: Leticia:
Carrera 10a No. 3-50 / Suburb: "El Porvenir"
Contact: Francisco Hipólito "POLO" Ávila
Mobile phone: 00-57-310-5690203 Leticia, Colombia
What are the costs for the transfer from the airports/river port to the Reserva Natural Palmarí and back?
The cost for receiving & transportation for our guests having booked in our service packages "C" and "D" (Private lodges) is already included in the respective rate.
The cost for receiving & transportation for our guests having booked in our service packages "A" and "B" (Communal accommodation in our "maloka" and "enramada") is being quoted sepparately from the service package according to the number of visiting guests, but can be paid together with the relevant service package.
Who is picking me up at the airport/ river port? How can I identify the staff of the Reserva Natural Palmarí?
One of our employees will receive you at the airports of Leticia or Tabatinga and river port of SAnta Rosa. You can recognize him wearing a Palmarí-T-shirt and a sign with our “pink dolphin” logo; we do NOT await guests with signs holding the written guest´s name due to security reasons.
How much time does this transfer take?
The time taken from/to the airports or river port to/from our visitors centre at the Reserva Natural Palmarí varies depending on the water level, the swiftness of the procedures at the colombian, brazilian and/or peruvian border authoritie´s offices, the boat and engine appointed for that day and the weight of your luggage and other cargo that might be travelling to/from our visitors centre, but basically and in average, during the high-water season you should consider 4.0° to 4.5° hours and during the low-water season one can expect 5.0° to 5.5° hours.
Do I need a visa to travel to the Reserva Natural Palmarí?
If you wish to travel to Brazil, it depends on your citizenship, whether you have to apply for a visa. We strongly suggest that you inform yourself through the official brazilian website http://brazil.visahq.com/
At what time do I have to check-out from the Reserva Natural Palmarí?
Generally we do not specify check-in & check-out times. Furthermore, the departure time from our visitors centre is determined by the flight or boat our guests pretend to reach after leaving us, the earliest departure time of a flight or boat grants the departure time of our boat from our visitors centre; the administrator of our visitors centre will decide and inform the departure time on the evening of the prior day to all leaving guests.
Activities / Services:
Which activities are included in the price? Which do not?
The price includes each and all activities, except the "canopying" (tree-climbing to the canopy platform installation) activity, which is sepparately offered, quoted and operated by several inhabitants in the neighbouring community "Palmari" under their private management and responsibility.
Which activities may include an increased risk?
The following activities may include an increased risk:
1) The "canopying" (tree-climbing & canopy platform installation) activity;
2) The “extreme trekk -jungle seriously- tours” (Multiple-day hiking & kayaking tours)
3) The “cayman & crocodiles catching” activity, if you insist on doing the catching by yourself;
4) The “piranha fishing” activity, if you insist on releasing the fish from the hook, or handling the fish, by yourself;
5) The nocturnal activities in the jungle or on the water;
Private guide for each booking – is this really true?
Yes, for each booking, even for an individual reservation booked in respect to our cheapest service package "A", we grant one private guide who will serve and guide exclusively only the individual visitor or visitors that comprise each specific booking; further, if one booking holds more than eight guests we will supply said booking with an additional, second guide; and we do not stop here, as if an individual booking or a reservation comprising less than eight visitors includes a multiple-day “extreme trekk” in their activity schedule, containing a mínimum of 2 nights in the field away from our visitors centre, the second guide will also be provided by us, all aforementioned not being charged extra.
Do the guides speak english?
No, all our guides originate from the neighbouring communities and speak only spanish and portuguese, but we handle an internship/volunteer programme, always having present at least 1 or 2 but mostly 4 or even 5 youngsters coming from all over the world, all them speaking at least english and spanish or portuguese; their main task – aside of receiving, assisting and looking after all our visitors being present at our visitors centre - is being appointed to one specific booking (be it only 1 guest or a multiple visitors booking and irrespectively from the bought service package) of none spanish and portuguese speaking guests and becoming during their stay their very private translator, of course at no extra expense but only the tip you might chose to grant.
Who will be my guide? How will he be chosen?
The guides are chosen and each one appointed to one booking by our main administrator at the visitors centre prior to your arrival, depending on the guides included in the specific rotation list, further in respect to specific interests of our visiting guests, such as birding, sport fishing, extreme trekk and others.
What languages do the guides speak?
The guides speak only portuguese, spanish and some of them certain indigenous tribe languages.
If the guides do not speak english – is there an option for being appointed with a translator?
We handle an internship/volunteer programme, always having present at least 1 or 2 but mostly 4 or even 5 youngsters coming from all over the world, all them speaking at least english and spanish or portuguese; their main task – aside of receiving, assisting and looking after all our visitors being present at our visitors centre - is being appointed to one specific booking (be it only 1 guest or a multiple visitors booking and irrespectively from the bought service package) of none spanish and portuguese speaking guests and becoming during their stay their very private translator even during each and every activity, of course at no extra expense but only the tip you might chose to grant.
Health / Safety:
What vaccinations do I need to travel to the Reserva Natural Palmarí?
None! Not even the yellow fever vaccination is compulsory and legally required for entering into Brazil any more.
What security measures offers the Reserva Natural Palmarí?
The Reserva Natural Palmarí employs exclusively local, trained guides and local personnel familiar with their jobs, the environment and medical first aid basics. Furthermore we only provide activities that have been developed and tested thoroughly by the main team itself, thus guaranteeing your safety to a certain extend. We include an accident & health & death insurance coverage included in all our service packages, covering each and every guest. Since the Reserva Natural Palmarí is located on brazilian territory, the area is free from any presence of guerrilla or other paramilitary organizations. Moreover, the protection of tourism is a priority for the brazilian authorities, whose security forces show extensive presence through constant patrols on the rivers of the Amazon and Javari.
What arrangements are made in the event that a guest becomes ill?
For smaller health problems, the Reserva Natural Palmarí has a fully stocked first aid kid with all necessary, to the environment adapted equipment and medication, to warrant an immediate and proper health assistance. If an emergency scenario arises and professional medical treatment should be necessary, we forward, without delay, through our own fast boat, the relevant guest to the hospital in the nearby town Atalaia do Norte, which provides flawless, professional medical care and treatment through professional medical staff, all free of cost except any medication that might not be in stock at the hospital but having to be bought outside of the hospital at any private pharmacy in town.
Is there a risk of becoming infected by “malaria/ paludism”?
Basically and aplicable to all the world, in all tropical areas, which range between 0 and 1.600 meters above sea level, the risk of becoming infected with malaria/paludism exists to a smaller or larger degree depending on the region.
What kind of drugs should I bring to the Reserva Natural Palmarí?
Each guest should bring his own, personal medication.
Does the service include free medical treatment?
All drugs, which have to be bought outside of the hospital Atalaia Do Norte, must be paid-for by the patient. Any treatment itself and medication present at the hospital is free of cost.
Do you offer potable/drinkable water?
Yes! But we do not offer pre-packed water in plastic bottles or poliethylene bags! You have to bring your own field-bottle, canteen or "camel back"! Our water is collected from a deep well (the only deep well in the region gatherng water from a layer of pure water 48 meters below the surface!), which is firstly filtered by a 2-filter-system before entering our main tanks and providing water to our showers, sinks and toilets, then the water coming from these main tanks being destined to the kitchen, social areas, terraces and re-fill faucets for our guests is again filtered for a second time through a 3-filter-system, reaching high, potable/drinkable quality.
Visitors Centre / Accommodation / Catering / Ammenities:
Do you provide toilet ammenities and insect repellent?
Yes, we use and provide to our guests exclusively eco-soap, eco-shampoo and eco-insect-repelent which we offer free of charge to our guests and we prohibit all other shampoos, soaps and insect repellents to be brought from abroad.
Do the guests have free access to the Internet?
All guests can benefit for free from the wireless, satellite “WiFi/W-Lan” connection of the Reserva Natural Palmarí, but have to bring their own electronic devices to make use of it - computers or other electronic devices are not available to our guests.
What electric current and plugs/sockets are available at the visitors centre?
The connectivity provides a 110 V / 60 HZ electricity flow fed through our main sockets, which need plugs of the following design:
What kind of food is served?
We refer you to a link from our website: https://palmari.org/category-en-gb/services.html#lodging-catering
Does the meals consider vegetarians, vegans or guests suffering certain allergies?
Of course, we take in consideration vegetarians, vegans, allergies suffered by guests and all desires, or any proposals in respect to the menue can be mentioned to and agreed upon with our chef.
Does the visitor obtain unlimited snacks and alcoholic beverages?
Small snacks are offered during activities; alcoholic beverages (We offer only canned beer, cachaza, caipirinha and dark, brazilian rum) are offered only to adults, only after 16:00° and until 21:30°; all being provided in any quantity but in accordance to the stock present at the visitors centre and respecting the presence of other guests.
Is smoking permitted?
Smoking is permitted in the visitors centre only at the specially marked areas and, if smoking in the forests or on the water bodies the cigarette buts must be retained and upon returning to our visitors centre must be placed in the relevant ash trays..
Are cigarettes or tobacco sold there?
The Reserva Natural Palmarí does not sell cigarettes or tobacco, but in the neighbouring "Palmari" community some settlers have their own, little shop where cigarettes and local tobacco are sold.
Does the Reserva Natural Palmarí provide a possibility to wash clothes?
The Reserva Natural Palmarí offers the opportunity to rinse and dry clothes by yourself at both back-sides of the sanitary facilities serving the "maloka" and the "enramada" in our vositors centre.
Does the Reserva Natural Palmarí provide a possibility to lock up luggage and valuables safely?
The private lodges are equipped with lockable doors; visitors, who sleep in the communal “maloka” and "enramada" will find wooden lockers behind their beds or hammocks, where they find enough space to accommodate all of their luggage but have to bring their own padlock.
Do I need to bring a padlock?
To properly shut the wooden lockers, it is necessary that bring your own padlock.
What type of accommodations are offered? / Are there single lodges, rooms, multiple dormitories?
The Reserva Natural Palmarí offers five different types of accommodation:
2 private "high end" lodges (Package "D"), each designed to accommodate 4 or 5 guests respectively, each providing electricity, ventilators and fans, each with its own private bath and private terrace;
2 private "medium end" lodges (Package "C"), each designed to accommodate 4 to 7 guests respectively, each with its own private bath and private terrace;
One “Enramada” ("Dorm" Package "A") holding up to 12 guests, equipped with hammocks and having its own multiple sanitary facility.
One “Maloka” ("Dorm" Package "B") for 24 guests, equipped with matrasses and having its own multiple sanitary facility.
Hammock-camp in the jungle in company of one of our guides.
Does the guests sleep in hammocks or in beds?
Your chose the service package: which defines if you rest in a bed, on a matress or in a hammock.
Is camping possible in Reserva Natural Palmarí?
"Camping" as in "...a tent on the ground" = Strongly prohibited! No overnight stay in tents or any other type of resting on the direct ground is allowed due to security reasons related to the venomous and stinging nocturnal ground animal species.
Cost / Payment:
What are the costs of a visit to Reserva Natural Palmarí?
The rate regarding our packages related to our private lodges (Packages "C" and "D") depends on the duration of your stay and on the number of guests comprising your visiting group, all which is quoted exclusively by the sales department staff at our main offices in Bogotá D.C.
The rate regarding our packages related to communal accommodation (Packages "A" and "B") is fixed and determined per night and per visitor.
If interested in either package, this link will take you directly to the "Service Packages" or send us an email with the appropriate information to
Is there a minimum or maximum length of stay?
The shortest stay allowance considers 4 days and 3 nights, for a maximum stay there is no limit, but brazilian authorities will stamp tourism-entries for a maximum of 90 days.
How and where can I pay for my reservation,?
Payment options: (a) Cash or credit card at our office in Bogotá; (b) Cash or credit card to our administrator in Leticia before being transferred to our visitor center; (c) Bank transfer process from abroad in any currency to our colombian bank account; (d) Online payment through an "PayPal" invoice sent by e-mail to you; (e) Online payment through "PayU" where we send an e-mail holding the payment link to be paid-for by credit card; (f) Local banking process of a colombian "consignación" in any subsidiary of the banking offices of "DAVIVIENDA" or "BBVA".
Do I need to consider any additional cost for enjoying the entire package?
The only activity that you have to understand as excluded from our service package is the "canopy" (tree-climbing to the platform suystem in the tree´s canopy), which you have to quote, agree, schedule and pay to an independent operator of said activity residing in the neighbouring "Palmari" community. Additionally, you may want to budget a little amount of money to buy souvenirs and/or handicrafts at our “Cooperativa Artesanal Comunitaria” which offers a variety of local handicrafts and souvenirs produced by the neighbouring communities, as well as to tip your guide, a translating volunteer (if used) and the staff at the viitors centre.
Are there opportunities to buy souvenirs or handicrafts?
Yes, the Reserva Natural Palmarí offers the possibility to buy local arts & crafts from our "Cooperativa Artesanal Comunitaria" located in our visitor’s centre.
What currency can be used in the surrounding area?
You can pay with colombian pesos, brazilian reales, and peruvian soles; our own staff and guides also are happy to receive USD and EUR currency
What should I bring to the reserve?
Is there any kind of special equipment necessary?
A visit to the Reserva Natural Palmarí does not require any special equipment, but if you are interested in specific, specialized activities, such as birding, sport fishing, extreme trekking, etc., etc., you should bring said specialized equipment.
What should I bring with regard to clothing, shoes, toiletries, linen and towels?
As to this respect we would ask you to visit our website through the specific link "Tips": https://palmari.org/category-en-gb/tips.html#what-to-take We also wish to point out, that we use and provide our guests free of any extra cost exclusively with eco-soap, eco-shampoo and insect eco-repellent and we prohibit all shampoos, soaps and insect repellents brought-in from abroad. Towels and all needed to equip beds and hammocks are provided by the Reserva Natural Palmarí.
Should I really consider bringing my own rubber-boots/wellies?
Well, having rubber-boots/wellies in neo-tropical forests is never a mistake, but should you not like the thought of having to carry them during your overall trip, we can offer three neat options: (a) Sturdy, waterproof, leather or synthetic hiking-boots will also be sufficient (b) At our visitors centre we hold betwen 25 and 30 donated pairs, but we may not guarantee that at the time of your visit your exact fitting size will be available and please be aware that the ussage of none used rubber-bots/wellies by you will most certainly create blisters after 48° (c) Buy a cheap pair of rubber-bots/wellies at the river port of Tabatinga - so the carrying is done by the boat - and on the day of leave you donate them to us for other guests to use them.
Should I bring any licenses (hunting license, fishing license, etc., etc.)?
If you are undertaking any sport-fishing you have to provide your own gear, rod, tackle and other equipment; further, some few units of caught fish may be kept as to be eaten in the fishing camp or served by our kitchen, all other fish are to be returned observing the "catch & immediate release" ethical policy and actually never any local authority has asked to see a sport fishing license. Hunting in the forests of the Reserva Natural Palmarí is strictly forbidden!
Our "Grupo Travesías" & "Reserva Natural Palmari" & "Instituto de Desenvolvimento Socioambiental do Vale do Javari" Organization
Where exactly is the Reserva Natural Palmarí located?
Our site provides good information regarding this question: https://www.palmari.org/category-en-gb/maps.html#where-are-we
The geographical position of our visitors centre inside the Reserva Natural Palmari is:
4 ° 17 '17'' SUED - 70 º 17' 33'' WEST
Amazon Basin, Javari river
Where are the headquarters of the organization located?
The headquarters of our organization are located in Bogotá D. C. / COLOMBIA
Grupo Travesías S. A. S. / Reserva Natural Palmari / Instituto de Desenvolvimento Socioambiental do Vale do Javari
Cra. 10 # 93-72 (Suburb: Chicó Reservado)
"Palmari" Building / Office # 602
Mobile phone: 00-57-310-6782770 & 00-57-350-5077186 & 00-57-321-9801527
Bogotá D. C. / Colombia
How is the process regarding complaints, remarks, requests and other issues?
Regarding any complaint, remark, request or objectiv suggestion, please send us an email with the relevant content, which we will process within a week. Please always mention your specific booking code, the arrival and departure date to/from our visitors centre, the name of your appointed guide, the name of your translating volunteer (if you used one) and the name of the guests that handled mainly your whole boking process for easier administrative handling and swift replying.
Nature / Environment of the Reserva Natural Palmarí
When is the region's rainy season/dry season?
A specific "rainy or dry season" in neo-tropical rainforest is difficult to ascertain; it is more accurate to divide the year into one "high" and one "low" water season, the first ranging from December/January to May/June and the second ranging from June/July to November/December, but be aware that the "global warming" climatic phenomenon is even creating havoc in respect to these formerly quite "punctual" climate water-level scenarios.
Which species of wild life can be observed in the Reserva Natural Palmarí and surrounding area?
Depending on your luck and the animal´s desire to be seen or not, you can encounter all animal-species listed for the neo-tropical rainforest environment; we hold several wild life lists at the link https://palmari.org/category-en-gb/catalogues.html#wildlife-lists